USING SOCIAL MEDIA TO ATTRACT MORE CUSTOMERS




Whether you have been in business for decades or just starting out, defining your customer is crucial to business success.  Defining your target customer involves collecting basic personal data which includes demographics such as, age, gender, marital status, etc. However going beyond the usual demographics, will give you the competitive edge. 

Getting your ideal customer to move from awareness to engagement:

Social media can be used to create customer awareness. However, social media is about more that publishing content. Its more about engaging your audience and getting conversion.  Studies have shown that the average person will spend close to two hours a day on social media, which is why brand awareness is a key goal for businesses.

Choose the Right Social Network to Engage Your Audience
Targeting every social network without looking at each platform’s demographics won’t provide the results you’re looking for. Before deciding which platforms to invest your time in, do some research to find out which social networks attract your target customer. Focus on two key areas: network demographics and reciprocity across platforms.  Network demographics is available from Analytic tools that support the various Social Media Platforms.  For example, Google Analytics, Facebook Analytics and other Research studies available on the Internet.

Demographics:
Facebook has over 1.86 billion monthly active users. According to a Pew Research study from November 2016, 79% of online adults use Facebook. From a gender standpoint, a higher percentage of women use Facebook than men. Facebook users watch over 100 million hours of video content on the platform daily. Since the launch of Facebook Live there has been exponential growth in video views.

Reciprocity:
After looking at the demographics, consider reciprocity across other platforms. For example, if your customer uses Facebook how likely is it that they will be use Twitter or Instagram?

Include Video in Your Social Media Content:

Using video on social media helps boost conversion rates. Here are some types of video to incorporate into your social media marketing.

Live Video:
Since the introduction of Facebook Live, many businesses are turning to live video marketing to connect with their customers. Instagram has also released its own live video feature, Instagram Stories.  Facebook live is the best short term option for producing videos. It’s easy and fantastic. However as a customer I would not research your Facebook videos.

On-camera Video:
The traditional way to market with video is to simply get in front of a camera and start recording. Use on-camera marketing to give your target audience an insight into your world. On-camera videos can be included in your blog or used to create podcast


Use Google friendly apps to store your videos and build your collections. You may also download your FB Live videos, edit and save to Google.

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